The Changing Role of the Security Installer

When most think of a security installer, they probably envisage an engineer in their van, carrying lots of tools to fit locking systems, cameras, fencing, alarms and sensors around a building or land. Of course, on a general level that is still fairly accurate, but over the last 10 years or so the role and knowledgebase of security installers has undergone a significant transformation due to security technology advancements. So, what is the remit of a security installer and integrator in the 2020s?

Deeper integrations

Integrating security systems isn’t especially new, at TDSi for example we have been doing exactly that for over 20 years. However, the breadth and depth of security integrations have evolved rapidly over the last decade, transforming the necessary understanding and skill set of those that specify, fit, and service modern systems.

The inclusion of multiple online systems (the Internet of Things) is something most of us take for granted today, and it has also had a profound effect on the security industry. Security systems are part of a much bigger ecosystem of business solutions for many companies and organisations, so their use with core business systems is essential knowledge for today’s security installers.

Integration with core business systems like Microsoft Active Directory is now very common, however, increasingly customers are looking for security systems that integrate with a multitude of other business and security systems. Additional ‘off the shelf’ integrations now make it easy to add enhanced everyday functionality such as Room Booking or Car Parking to existing systems, while deeper integrations to other business systems such as HR, CRM and Quality Control and Health & Safety are increasingly sought out by businesses looking to streamline workflows and optimise their operations.

Not only does a security installer now physically install hardware and its connections, but they also manage and facilitate these additional system integrations and customised options, often alongside providing consultancy services to customers on their potential options and delivering training for operators on their new systems once installation is complete.

System development

Planning a solution which fits with existing security and business management systems requires someone with a broad overview and knowledge of the subject. Along with the numerous physical and software integrations required with modern physical security systems, security installers play a crucial role in the design process of solutions.

It can be quite the balancing act too, making sure systems address the security and safety needs of the customer, whilst ensuring compatibility and network security are both upheld, and the whole system can be scaled to meet future needs.

From a manufacturer’s point of view, working with our installation partners is essential in developing new products and services. When we design new features for our GARDiS access control software, for example, these are often based on feedback from our installation partners who have either faced a specific challenge or been asked for certain functionality. This real-world experience and expertise are essential for our R&D and product development, ensuring we understand these needs, and that we are meeting them properly.

A significantly evolving role

Compared to the role of today’s security installer to that of one 20 years ago, the role has changed remarkably over the years, for example, integration with IT and networking involves expert knowledge of IP-based systems and cloud integration in particular – skills which would have had less relevance to previous generations of installers. Add to this the need for cybersecurity awareness to secure cloud-based systems, an understanding and appreciation of AI and Analytics systems (along with their potential and ethical considerations), and expert knowledge of Regulatory Compliance and Data Privacy laws, and you have a significantly widened pool of knowledge that is required.

The practicalities of being an installer today are also more complex. Cross-disciplinary collaboration with existing IT systems and cybersecurity providers is essential, and the provision of remote and managed services has gone from a value-add to an essential ingredient. This means having the provision to deliver this support and troubleshooting, including regular software updates, maintenance, and ongoing monitoring. It also means continuous training and learning for the installer to ensure they have the necessary skills and knowledge to fully deliver services and solutions from an ever expanding range of manufacturers in the marketplace.

The champions of security

The evolving role of security installers and integrators reflects the increasing complexity and connectivity of modern security systems in protecting people and property. With security systems being such an important part of any organisation’s IT and technology investments, an installers expertise in a diverse security technology market and ability to navigate complex integrations are critical in providing effective, tailored security solutions for customers in a rapidly changing security landscape.