Customer Support

Please Note: The TDSi Offices will be closed for Christmas from 14:00 on Tuesday 24th December, reopening in the New Year on Thursday 2nd January 2025.

Support & Resources

Our experienced pre and post-sales support teams provide high levels of technical expertise for customers worldwide. With telephone-based support as well as on-site technical assistance, our services cover the whole range of project needs including design, commissioning, and operation of our door access control systems. We also provide free training days for customers, held in our purpose-built training suite at our Poole headquarters.

Contact Support
Documentation

As a company, we work towards greater product understanding with our customers and partners, across the UK and around the world. Below is a collection of useful documents for you to use.

Training

We offer a range of access control training courses which can be delivered at TDSi HQ, at your business premises, or on-site.
Product Registration

Product Registration provides the reassurance that you have installed a genuine version of TDSi’s EXgarde and that the license options purchased are successfully activated.

Email Support

For more information or to discuss a specific query, please contact us.

Returns

Should any of our equipment fail during service or require replacement or repair during its warranty period, please contact our support team.

How We Support You

Our experienced pre and post-sales support teams provide high levels of technical expertise for customers worldwide. With telephone-based support as well as on-site technical assistance, our services cover the whole range of project needs including design, commissioning, and operation of our door access control systems.

We also provide free training days for customers, held in our purpose-built training suite at our Poole headquarters.